Setting Up Automated Responses > 자유게시판

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setting up auto-replies on WhatsApp Business can be a game-changer for businesses that receive a high volume of customer inquiries and messages

To set up auto-replies on WhatsApp Business, you will first need to install the WhatsApp Business app on your mobile device
Open the app and tap on the 'Settings' icon, which is usually represented by three dots or whatsapp下载电脑版 a gear icon

access the message settings to configure auto-respond

Scroll down to the 'Auto-replies' section, which may be located near the bottom of the menu in some versions of the app

To create a new auto-reply, tap on the '+' icon or the 'Add new auto-reply' option

specify the auto-reply setup on the corresponding page

You will need to specify the following:

1. define a filter to personalize automated responses
   
2. The delay, which determines how long the system waits before sending the auto-reply after the customer sends a message
   
3. The message, which can be a plain text or an image that you have uploaded from your device
   
4. specify operational hours
   
   

activate the new auto-reply by clicking or tapping the 'Save' option

the auto-reply will activate based on the defined settings

auto-reply best practices for WhatsApp Business

1. communicate clearly in auto-replies
   
2. validate the functionality of automated responses
   
3. Use auto-replies to acknowledge customer inquiries and show that you value their time, but avoid using them to deflect or dismiss customer queries
   
4. Use auto-replies in conjunction with other WhatsApp Business features, such as quick reply buttons and multi-media sharing, to create a seamless and intuitive customer experience