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Do I want to keep the Places Tracker app (previously Places Locker) on my device? You could have noticed that the Places Locker app now shows as Places Tracker. Should you presently use Places Tracker for health monitoring, system pairing or digital programming, you will have to keep it downloaded in your gadget, the place these functionalities will remain. Your membership card, bookings, digital workouts, information, blogs and entry to Course Hub have all now moved over to the Places Leisure app. Where can I download the new app? The Places Leisure app is obtainable for homepage Apple (iOS) and Android gadgets. Simply go to the App Store for Tracking Device Apple units and Google Play for Android and search for 'Places Leisure'. I've downloaded the brand new Places Leisure app. Great! You're virtually set. Simply use the identical username and password hooked up to your membership to login, select your chosen centre and you are all set!

I've downloaded the brand new Places Leisure App but I've forgotten my password? Simply click on the 'Forgotten Password' perform, you can be introduced with the reset password page, input your e-mail tackle and press ship. The email affirmation web page will show. At this point, please press the again arrow at the highest of the web page, not the ‘Back to Login’ option at the underside. You may then full the reset, following receipt of the e-mail, and log into the app along with your new password. Please be aware that it may take as much as 30 minutes for the email to arrive. Where do I discover my QR code and why do I need it? Your QR code is your membership card in digital format. You'll need this to entry our centres with turnstiles. To find your QR code, simply head to the homepage of the app and select 'Membership card'.

If you're attending swimming classes, your QR code will activate 15 minutes earlier than your lesson time. When you share the drop off/pick up, just ask a member of the team for a further printed membership card on you subsequent go to. How do I handle my booking, e.g., cancel a session? On the primary homepage, choose ‘manage bookings’ to view all of your upcoming bookings in addition to earlier bookings. In case you want to cancel an upcoming booking, choose the session you want to cancel and click on 'cancel booking'. Please word that you should cancel your session at least 2 hours prior to its start time, in any other case you might incur a no show payment. I forgot to cancel my session ahead of time and I have been charged. How do I pay this? On the main homepage, choose ‘my account’ and select ‘my charges’ from the array of choices. Your outstanding fees will appear right here, the place you'll be able to full your fee.

How do I view and update my private particulars? On the primary homepage, choose ‘my account’ and chose ‘my profile’ from the options. That is where all your info could be found. How do I replace my contact preferences? Head to the 'my account' part and click on 'contact preferences'. On this page, scroll down and click on on 'my contact preferences' where you'll be capable of update your choose in standing. If in case you have opted to not receive our marketing communications, you'll nonetheless obtain e-mail communications that are essential to the service we offer you by way of a sound email deal with hooked up to your member account. The app will not let me book? Please examine when you have two factor authentication in your account. The app will not allow you to guide if this is switched on. We would not have two factor authentication on the new app as it isn’t required as a safety characteristic as a result of we don’t retailer card particulars.